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How Robotic Process Automation Helps Business Operations ?

What is RPA?

RPA is a technology that automates routine, repetitive tasks by mimicking common manual processes performed by a human.

The pace of automation in IT is accelerating, with more companies shifting to fully automated processes, according to Gartner's latest IT Industry study. It is predicted that by the year 2024, improved automatic recovery capabilities will change 30% of the IT operations workload, from support to continuous engineering. While the IT sector is constantly evolving, there are many tasks that IT professionals perform manually. These tasks are usually repetitive, requiring interaction with slow legacy systems and a huge amount of time to complete them.

While Robotic Process Automation is generally seen as a great complementary tool for IT operations, it plays a critical role in IT service delivery and the overall productivity of an IT team.

For companies that think about their future, incorporating automation into the day-to-day work of their IT department is a fantastic opportunity to stand out from the crowd of “just good” companies and deliver flawless results from both a technology and customer satisfaction point of view.

Using RPA in Business Operations

The scope of RPA in the IT industry depends on various factors, including the size and specifics of the company. However, there are 6 key areas where RPA can be used in IT departments in all types of businesses:

- Hiring an employee

-Task tracking

-Password management

-Updating company systems

-Data migration

- Help desk and support systems management

What are the main benefits of RPA?

Since IT departments are an integral part of digital transformation, the accelerated implementation of RPA leads to a change in the functions of employees. RPA for IT services means a mature and customer-centric approach to business. In addition, there are several other reasons why companies tend to include RPA in their activities:

- Flexibility and scalability of automated workflows

- Elimination of personnel errors

- More Compliance.

RPA robots make no mistakes in entering and processing data, while working 24/7 and without weekends and holidays.

More transparency, less risk.

RPA streamlines key financial processes, reduces risks associated with data security and government regulation.

Easy calculation of indicators and metrics.

RPA bots can easily calculate any indicators for the financial control of your business, which help to avoid a huge number of mistakes in planning and controlling finances.

- Increased productivity and efficiency

What Solutions Does RPA offer?

1. Data migration

Example: A mid-sized accounting firm faces the challenges of migrating massive amounts of data between multiple accounting systems and corporate systems. The task involves downloading files of various formats and volumes of information. In addition to being time-consuming, it also causes errors.

Solution: The bot automates data recognition. It opens the appropriate folders, picks up the necessary files and uploads them to the required systems in the given order and category. It marks the statuses of tasks when completed and notifies the IT teams about it.

2. Help Desk

Example: The IT department of an enterprise is struggling with countless user requests that come from various company sources and communication channels. They spend 2 to 3 hours entering request details into IT systems, categorizing requests, processing them, and marking progress statuses.

Solution: The bot automates the processing and administration of requests. It receives requests from the relevant systems and enters them into the central IT database. Text recognition allows to categorize requests and distribute them to assigned team members. Upon completion of the task, the bot sets statuses.

3. Password reset

Example: The IT department of a large manufacturing company receives more than 120 passwords reset requests daily from employees. Completing a task requires about 35% of the time of IT employees.

Solution: The bot automates the task by identifying user queries from the help desk. The bot registers with the respective app, reset the user's password, and sends the user a notification with the new password. It then sends a status email to the IT team.

4. Account Management

Example. Creating user accounts and processing user data for hiring tasks takes more than 1.5 hours for the IT team of a large company.

Solution: The bot creates a user account following the instructions. The bot provides the user with their credentials, sends email notifications to IT and HR, and marks the completion of a task on the corporate system.

Is it possible to hack a software robot?

Information security issues are very acute today, companies and systems of any scale are exposed to cyber attacks. The advantage of RPA technology is that modern software robots are well protected from hacks. Most platforms and applications include cybersecurity tools such as encryption, multi-factor authentication, employee password assistance, and strong role-based access control. For example, PRA can be configured to allow robots to access a limited range of files over a secure communication channel.

80% of leaks still occur due to human error and the “human factor”. Errors during data transfer, poor password protection, etc. Using RPA reduces these risks. And the ability to record every action of the robot allows it to more accurately control and prevent possible human intervention.

With proper process setup and management, RPA can help organizations protect data from manipulation and mitigate risks associated with people.

Summary

The possibilities of RPA automation are vast. RPA automation is implemented quickly and painlessly, without disrupting current business processes and IT infrastructure. With a proper IT vendor and experienced IT experts RPA can be successfully integrated into any business to speed up the operation process, reduce risk, and provide better data protection.